The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the resort. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.
Banquet Server will follow through with the proper and timely set-up and execution of banquet events; including but not limited to weddings, award ceremonies, conferences, cocktail receptions, and different types of meals. Set up includes tables, chairs, stages, dance floors and audio visual equipment. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean, safe environment.
Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure rooms are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive.
Be in communication with the lead catering staff regarding any special needs.
Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
Pass any information that is needed to the next staff member on duty.
Ensure proper use, storage and maintenance of all A/V and meeting room equipment. Ensure there is proper back up in the event that any equipment is not properly functioning.
Maintain high standards of safety and cleanliness in all areas of the Conference Center.
Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event.
Keep inventory of all Conference Center equipment in order and stored in their appropriate areas.
Work with Banquet and Sales Staff to transport any and all items needed for an outdoor event not within the Conference Center and tent areas.
Provide all group guests with a lasting experience of the resort with intent for return business
Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
Assist Banquet Staff with events and food and beverage services; including, but not limited to, serving tables, clearing plates, running food to and from buffet lines, etc.
Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
Properly open and pour wine at the tableside.
Performing basic cleaning tasks as needed or directed by supervisor.
Greet all guests and owners warmly with an appropriate greeting.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
High school diploma or equivalent preferred.
Ability to perform the physical requirements of position.
1 year Banquet or Serving Experience preferred.
Excellent oral communication skills required.
Positive interpersonal skills required.
Must speak English fluently and be able to write in basic English.
Ability to lift heavy objects.
Food Handlers Card
Discretion / Independent Judgment
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Restaurant Server you will be expected to work with guests and visitors to ensure satisfaction. A Restaurant Server will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.
Ability to speak and hear
Close and distance vision
Identify and distinguish colors
Frequent walking and standing
Will walk and stand for continuous periods of time
Frequently lifts/carries up to 25 lbs
Occasionally lifts/carries up to 50 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel and stoop or crouch repeatedly
May be indoor or outdoor setting
Varied weather conditions are expected
Varying schedule to include evenings, holidays and extended hours as business dictates.