Lead Housekeeping Attendant

Job Overview

The purpose of this position is to ensure the cleanliness of rooms and public spaces. The Lead Room Attendant/Housekeeper position will come in contact with guests and will need to have positive guest interactions.   Housekeeping Associates play an important role for our home-away-from-home experience for each of our guests every day.

General Responsibilities

Acknowledges and greets guests in public spaces with a warm, friendly greeting.
Reviews daily inventory of rooms, arrivals and departures.
Reviews daily inventory of supplies needed to complete the assignments for the day.

Cleaning of hotel rooms/vacation rentals including:  dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen area, lobby and common areas.
Perform quality cleaning to meet required standards within set time limits.
Comply with all resort safety guidelines.
Pick up ground litter around hotel or whatever visible.
Ability to fully understand and successfully execute all job duties in housekeeping department.
Willingness to work a flexible schedule to fill all departmental shifts.
Ability to effectively operate computer operating systems including but not limited to Opera, Springer Miller, Service Pro, Excel and Outlook.
Basic understanding of budgets, time management skills, guest recovery service, inventory and ordering.
Demonstrates leadership and ability to motivate and encourage staff.
May perform similar duties as requested by supervisor.

Job Qualifications

   Education:

High school diploma or equivalent.

   Experience:

Housekeeping and customer service experience required.
Strong organizational skills required.
Must be fluent in verbal and written English.
Must have attention to detail.
Be able to lift up to 35 lbs.
Great customer service skills.
Previous computer experience preferred.

FLSA Information

Management Activities

None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances.  As a Lead Room Attendant/Housekeeper you will be expected to work with Associates and visitors to ensure satisfaction.  An Room Attendant/Housekeeper will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

Ability to speak and hear
Close and distance vision
Identify and distinguish colors
Frequent sitting with some walking and standing at times
Frequently lifts/carries up to 15 lbs
Occasionally lifts/carries up to 35 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Working Conditions

May be indoor or outdoor setting
Varied weather conditions are expected
Will work near moving or mechanical parts
May work on high or precarious places
Varying schedule to include evenings, holidays and extended hours as business dictates

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