The purpose of this position is to interact with our guests and ensure they have a great experience when dining at the resort. The Restaurant Host will greet guests approaching or arriving in a restaurant to determine their need and escort them to their table or a waiting area. Consistently creating a positive guest experience is critical in this role as guests may be waiting to be served. The Host will be aware and will support the servers when needed.
Greet guests, escort them to tables or appropriate waiting area, provide menus and communicate the guest arrival to the server.
Record table status accordingly based on seating and server assignment charts.
Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. as needed.
Demonstrate excellent communication skills including telephone etiquette. Communicate special guest needs to servers and restaurant supervisors.
Collect and maintain cleanliness of dining menus, wine menus or appetizer menus throughout the restaurant.
Maintain communication with management, kitchen staff, service staff and guests to ensure dining details are handled properly and guest concerns are addressed.
Demonstrate thorough knowledge of restaurant offerings to communicate with guests and prepare them for their dining experience.
Provide guidance to guests on resort activities, dining options and general resort and regional information.
Other duties as assigned.
High school diploma or equivalent preferred.
Previous guest service experience preferred.
Excellent oral communication skills required.
Positive interpersonal skills required.
Must speak English fluently and be able to write in basic English.
Discretion / Independent Judgment
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Restaurant Host you will be expected to work with guests and visitors to ensure satisfaction. A Restaurant Host will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.
Ability to speak and hear
Close and distance vision
Identify and distinguish colors
Frequent standing with some walking and sitting
Will stand for long periods of time
Frequently lifts/carries up to 5 lbs
Occasionally lifts/carries up to 25 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel and stoop repeatedly
Generally in an indoor setting
Varying schedule to include evenings, holidays and extended hours as business dictates