Sports Center Guest Service Agent Part Time
The purpose of this position is to create a sense of welcome and arrival for all guests and owners. Guest Service Agents are fully versed in all aspects of the services and amenities provided by the resort and are responsible for maintaining the safety of guests and owners and the integrity of the resort and its policies.
Provide information and an overall orientation of the property for all arriving guests
Ensuring all communications with guests and owners are handled properly and communicated to a supervisory or managerial level when needed.
Provide shuttle service.
Assist with guest luggage.
Deliver of guest request items.
Maintain good personal hygiene and clean work environment.
Ability to perform mild to moderate janitorial duties as needed.
Assist with requests, and questions.
Ability to fully explain all resort products, services and other information about the resort to all guests and owners.
Maintain knowledge of current resort events, activities and hours of operation as well as dining options currently available.
Greet guests warmly and with enthusiasm.
Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
Answer incoming calls within 3 rings with appropriate greeting.
Ability to learn new skills and adapt to change.
Assist with administrative duties as needed
Other duties as assigned.
High school diploma or equivalent preferred.
Previous guest service experience preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Basic computer and typing skills are required.
Must be able to multi task and work under pressure.
Excellent listening and comprehension skills required.
Discretion / Independent Judgment
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Guest Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Guest Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.
Ability to speak and hear
Close and distance vision
Identify and distinguish colors
Frequent standing with some walking and sitting
Will stand for long periods of time
Frequently lifts/carries up to 15 lbs
Occasionally lifts/carries up to 50 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly
May be indoor or outdoor setting
Varied weather conditions are expected
Will work near moving or mechanical parts
May work on high or precarious places
Varying schedule to include evenings, holidays and extended hours as business dictates