Sandhill Spa: What To Expect
Prepare yourself for a day of relaxation!
We look forward to welcoming you to Sandhill Spa. Our goal is create a tranquil experience allowing you to fully embrace relaxation and rejuvenation. Below are some answers to the most asked questions, however, if you have additional questions do not hesitate to call us at (541) 850-5547 or send us an email at firstname.lastname@example.org
Start Preparing For Your Appointment
For your convenience you may print our intake forms at home to complete prior to your visit, complete them online and have them automatically sent to our team or complete them in person when you arrive.
Facial, Tinting and Waxing Intake Form
Massage and Nails Intake Form
Pedicure Intake Form
Sandhill Spa is currently open to the public and operating at a lower capacity of appointments each day to ensure the health and safety of our associates and our valued guests. To ensure the safety of our guests, our Salt Room and Dry Sauna are currently closed. We apologize for any inconvenience. We will update this page as well as our COVID-19 Updates page as more information becomes available.
All guests will be asked to complete a Precautionary Coronavirus Liability Release From. Please review, sign and bring with you to your appointment. Click here to download and print
What is the Cancellation Policy?
Please provide a minimum of 24 hours notice for individuals and 48 hours for groups of 3 or more. No-shows and cancellations made with less than 24-hour notice will be charged the full service price.
Under advisement of the Oregon State Board of Massage Therapists, guests who appear to be intoxicated or are under the influence of drugs or alcohol, may be denied services. Should your service be cancelled due to a contraindication, a cancellation penalty may be applied.
When should I arrive?
Please arrive 15-20 minutes prior to your appointment. If your appointment is for 1:30 PM that is what time the service itself will begin. It takes times to fill out and review paperwork and prepare for your service. Arriving on time ensures you have enough time to get settled, ask questions, go over any concerns with your therapist and that you get your full appointment time.
What if I arrive late to my appointment?
Arriving late will reduce the time for your treatment, thereby lessening the full impact of your service. You will still be charged the full fee for the appointment.
What should I wear?
A robe and slippers are provided for your convenience. You may choose to wear the robe from your room. For some services, it is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will cover this during the introduction and will leave the room so you can disrobe and get situated comfortably under a sheet on the table. Upon completion, your therapist will again step out of the treatment room to allow you to redress into your robe or clothes. All of our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments. Please remove all jewelry before visiting the spa.
What should I tell my therapist?
All of guests receiving spa treatments have not only the right, but also the responsibility to communicate openly with their therapist, aesthetician, or nail technician about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the individual who is providing the treatment during the treatment.
If you have a special request to make your treatment more enjoyable such as dimmer lights, softer music, a lighter or heavier touch, an extra blanket, etc. Please do not hesitate to ask. If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please let us know.
It's important and your obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.
All of our services are designed to nurture, relax, restore and meet your specific needs.
Should I shave before my treatment?
Men's Facial Treatment - Shaving is recommended but be sure to do so at least two hours prior to your scheduled appointment.
Massage or Body Treatment - Again shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. It is important to note that some products may irritate newly-shaven skin.